January 21st, 2004

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Motorola

~11/10: Antenna snaps off cell phone
~11/18: Cell phone sent to motorola for repair
~12/5: Cell phone returned with fixed antenna
~12/8: Cell phone apparently returned with damage to internal circuitry. Turns off at random intervals.
~12/13: Cell phone dies
~12/19: Cell phone sent to motorola for repair
12/24: Cell phone received by motorola according to USPS tracking number
1/2: Call to motorola to inquire about status of phone. Told it has been checked in and is awaiting repair. Will receive 7-10 buisness days from when it was received.
1/7: Phone was actually checked in despite early claims it had been done so. Established by later phone calls.
1/9: 10 buisness days after motorola had received the phone. No phone in mail.
1/19: 17 buisness days after motorola had received the phone.
1/19: Called motorola. Cannot find the phone. Promises to find the phone and change priority repair order to level 1. Asked to call back in 48 hours.
1/21: 19 buisness days after motoroloa had received the phone.
1/21: Called motorola. Still cannot exactly locate phone. Priority repair request not answered, resent. Told to call back in 24 hours.
1/22: 20 buisness days after motorola had received the phone.
1/22: Will scream obsenities and demand the fuckers fix my phone and return to to me or I will go down there and skull fuck them with my katana.
1/22: Total days without usage of phone while still paying monthly fee: ~72.
  • Current Mood
    pissed off pissed off