“No I'm at the gate and I'm still very pissed I'm never flying in American again I mean this is the first time I flown American ever, at least for the ___ purchase on the ticket, I've never phone(?) back in before and after this experience I'll never do it again. I mean there's people working that's on the counter. I mean A, I didn't hear a single announcement about the gate change and I'm not that oblivious ok I was oblivious but not that oblivious and 2nd I was there 3 hours early, I was ___ there. I got another call. Gonna take that.”